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About eSIMs

What they are and how they differ from the card you already have.

What is an eSIM?

A digital SIM already built into your phone: you install it by scanning a QR code, with no card to insert. It works alongside your usual SIM and you can switch it on or off from Settings.

Do I lose my number or my WhatsApp?

No. Your SIM and your number stay active, and WhatsApp works with your usual number with nothing to set up: the eSIM handles your travel data (and the minutes, on plans that include them).

Can I make calls or receive texts?

Most plans are data only. Calls and texts still go through your usual SIM, so your operator may charge you roaming for them. Some destinations do have plans that include minutes: where they exist, they are marked on that destination's page.

Compatibility

Whether your phone supports one, and what happens if you change phones.

Does my phone support eSIM?

Most phones sold since 2019: iPhone XS or later, Galaxy S20 or later, Pixel 3 or later and many more. It has to be carrier unlocked.

What if I delete the eSIM or change phones?

The QR code works once: if you delete the eSIM, you cannot reinstall it with the same code. If that happens, or you switch phones mid-trip, message us on WhatsApp and we will sort it out with you.

Buying and receiving

When it arrives, when the clock starts and what if you do not travel.

When do I get my eSIM?

Right away. As soon as you pay, an email arrives with the QR code and the instructions. No shipping, no waiting.

When does validity start counting?

On almost every plan, with the first connection to a network at your destination: you can buy and install it weeks before travelling without using up a day. In a few destinations validity starts when you install the eSIM, and there it is better to do it just before you leave. Each plan says so on its page, before you pay.

What if I end up not travelling?

If you have not installed the eSIM or activated the plan, we refund you. Message us on WhatsApp with your order number and we will handle it: the money goes back to the same payment method.

Install and activate

Putting it on your phone and switching it on when you land.

Do I have to switch anything on when I land?

Only data roaming on the Gigapass line. The eSIM connects itself to the local network and there are no extra charges, because the plan is a fixed price.

What do I do if I cannot get connected?

Message us on WhatsApp and we will look into it with you, wherever you are. The most common fix is switching on data roaming for the Gigapass line.

While you travel

Data, speed, sharing your connection and topping up.

Can I share data with my laptop?

Yes, hotspot is included in every plan.

How fast is the connection?

As fast as the local network allows: 5G or 4G in most destinations. On unlimited data plans the operator may apply a fair use policy if usage is very high; with normal use you will not notice it.

What if I run out of data?

You top up the same plan from your account in a minute. The top-up goes onto the eSIM you already have installed: nothing new to scan.

How do I check how much data I have left?

In your account, any time. You can top up right there if you are running low.

Glossary

The words you will see in the email and in your phone settings.

eSIM
The digital SIM already built into your phone. It installs with a code instead of a card, and lives alongside the one you already use.
Installation QR
The image that installs the eSIM when scanned. It comes in the delivery email and works ONCE: if you delete the eSIM, that code no longer works.
SM-DP+ server
The address your phone downloads the eSIM from. You only need it to install by hand, when you cannot scan the QR.
Activation code
The key that goes with the SM-DP+ server when installing by hand. It is the QR written out.
ICCID
The number that identifies your eSIM. It is what we ask for if you write to support.
APN
The data access point. It sets itself up almost always; you only touch it if we ask you to.
Data roaming
The switch you turn on in the Gigapass line when you land. Turn it on in that line only: on your usual line it is what triggers your operator's roaming.

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